Course Details
Transforming Conflict into Creativity at Work
30 Nov 2011
Professional Development
Communication
Sally Mabelle Limited
Ellerslie International Motor Inn, 2 Wilkinson Road, Ellerslie, Auckland
Half Day
8:30 - 12:30
8:30 - 12:30
$395.00
+gst
+gst
Course Outcomes:
Create high trust relationships within your team and with clients.
Reduce stress and increase energy and productivity in the team.
Foster an organisational culture for greater innovation and creativity.
Feel more skilled and comfortable in handling challenging conversations.
Improve your ability to give and receive feedback more effectively.
Experience more successful conversations in terms of your ability to speak up assertively as well as to listen empathetically.
Increase self-awareness of your own feelings and needs as well as those of others.
Gain insight into your personality strengths and challenges to communicate more effectively with a wider variety of people.
Manage your uncomfortable emotions and those of others more easily and skillfully.
Course activities include:
Your behavioural type self-assessment and working with people of different temperaments.
Your emotional intelligence self-assessment to gain awareness into your own personal EQ strengths and challenges.
Extending your emotional vocabulary to better communicate your own feelings and needs and better understand those of others.
Rapport-building practice exercises.
Positive, empowered languaging for successful conversations.
Active Listening practice
Learning and practising five steps to assertive speaking,empathetic listening, and self-empathy.
"I was struck by Sally's very down to earth and authentic presentation and enjoyed her theatrical and participative nature. I had a conference coming up where I wanted my national team to step outside themselves and challenge their relationships with clients, staff and internal stakeholders, we were to be joined by the senior leadership team from australia, and I was determined I would put on a challenging and thought- provoking agenda. Sally's presentation and her involvement in our earlier conference activities are still talked about a year later - fondly. I am delighted with the outcome, and have noticed a change in behaviour and attitude of many of the team. Sally brings enthusiasm, energy, and passion at a level that will wake up the most disinterested delegate - no one cannot be engaged and fired up by Sally!"
Catherine Mitchell, National Operations Manager, Alliance Catering
Create high trust relationships within your team and with clients.
Reduce stress and increase energy and productivity in the team.
Foster an organisational culture for greater innovation and creativity.
Feel more skilled and comfortable in handling challenging conversations.
Improve your ability to give and receive feedback more effectively.
Experience more successful conversations in terms of your ability to speak up assertively as well as to listen empathetically.
Increase self-awareness of your own feelings and needs as well as those of others.
Gain insight into your personality strengths and challenges to communicate more effectively with a wider variety of people.
Manage your uncomfortable emotions and those of others more easily and skillfully.
Course activities include:
Your behavioural type self-assessment and working with people of different temperaments.
Your emotional intelligence self-assessment to gain awareness into your own personal EQ strengths and challenges.
Extending your emotional vocabulary to better communicate your own feelings and needs and better understand those of others.
Rapport-building practice exercises.
Positive, empowered languaging for successful conversations.
Active Listening practice
Learning and practising five steps to assertive speaking,empathetic listening, and self-empathy.
"I was struck by Sally's very down to earth and authentic presentation and enjoyed her theatrical and participative nature. I had a conference coming up where I wanted my national team to step outside themselves and challenge their relationships with clients, staff and internal stakeholders, we were to be joined by the senior leadership team from australia, and I was determined I would put on a challenging and thought- provoking agenda. Sally's presentation and her involvement in our earlier conference activities are still talked about a year later - fondly. I am delighted with the outcome, and have noticed a change in behaviour and attitude of many of the team. Sally brings enthusiasm, energy, and passion at a level that will wake up the most disinterested delegate - no one cannot be engaged and fired up by Sally!"
Catherine Mitchell, National Operations Manager, Alliance Catering
Sally Mabelle was recently awarded the 'Inspirational Speaker of the Year' 2011 title from the National Speakers' Association of New Zealand. She is passionate about helping women to express what she calls their 'voice of leadership'. She currently works inhouse with businesses, teaches at The University of Auckland, and runs courses in association with AUT.
Her wide variety of international experience includes facilitating leadership workshops for hundreds of executives to teaching acting and public speaking courses to teenagers in the U.S.A. and New Zealand.
Sally brings a unique perspective and creative approach to her clients. Her credentials include a B.A. with honours in Rhetoric and Communication Studies, a certificate for advanced training in Spiritual Psychology, and a Masters Degree in Education (M.Ed.).
Her wide variety of international experience includes facilitating leadership workshops for hundreds of executives to teaching acting and public speaking courses to teenagers in the U.S.A. and New Zealand.
Sally brings a unique perspective and creative approach to her clients. Her credentials include a B.A. with honours in Rhetoric and Communication Studies, a certificate for advanced training in Spiritual Psychology, and a Masters Degree in Education (M.Ed.).