Course Details
The Professional Receptionist
29 Mar 2012
Professional Development
Customer Service
The University of Auckland
Room 332, Level 3, Building No. 810, 1 - 11 Short Street
Full Day
8.30am - 4.30pm
8.30am - 4.30pm
$695.00
Includes morning tea, lunch and afternoon tea
Includes morning tea, lunch and afternoon tea
A professional receptionist is vital to the success of any business. As such you create the first impressions by which your organisation is judged.
In this one-day course you will learn to create a stunning and professional first-impression and understand how the way you present yourself affects your credibility. You will learn to manage your time and interruptions, and those challenging customers and colleagues. You will leave the course equipped with the confidence and skills to project the best image for your office and organisation
During this course you will learn to:
identify the role, functions and attributes of a professional receptionist
recognise that how you present yourself affects your credibility
recognise the importance of customer service
handle calls positively from the start to the end of the call
deal with difficult customers, interruptions and different behavioural styles
In this one-day course you will learn to create a stunning and professional first-impression and understand how the way you present yourself affects your credibility. You will learn to manage your time and interruptions, and those challenging customers and colleagues. You will leave the course equipped with the confidence and skills to project the best image for your office and organisation
During this course you will learn to:
identify the role, functions and attributes of a professional receptionist
recognise that how you present yourself affects your credibility
recognise the importance of customer service
handle calls positively from the start to the end of the call
deal with difficult customers, interruptions and different behavioural styles
Robyn Bennett Dip Mgt
In 2007 Robyn used her 17 years of secretarial experience at senior management level to establish her own business training administrators. She is a committed administrative professional and has belonged to the Association of Administrative Professionals New Zealand Inc for 14 years. Robyn has run popular courses for administrators with The University of Auckland for the past four years.
In 2007 Robyn used her 17 years of secretarial experience at senior management level to establish her own business training administrators. She is a committed administrative professional and has belonged to the Association of Administrative Professionals New Zealand Inc for 14 years. Robyn has run popular courses for administrators with The University of Auckland for the past four years.