Course Details
The Outstanding Personal Assistant/ Executive Assistant
3 Jul 2012
Professional Development
Administration
The University of Auckland
Room 332, Level 3, Building 810, 1-11 Short Street, Auckland Central
Two Days
8.30am - 4.30pm
8.30am - 4.30pm
$1,220.00
Includes morning tea, lunch and afternoon tea
Includes morning tea, lunch and afternoon tea
Your role as a personal or executive assistant is a specialised one, requiring sound judgement, discretion and the ability to work closely with immediate line managers.
Use this two day course to explore the key attributes of the outstanding personal assistant.
Practical tasks and case studies will teach you the basics of good report writing, how to create your personal professional development plan, as well as effective time management.
Course outline
This course will cover:
Day One
the State of the Profession
identify the skills required to enhance your contribution to the management team in this constantly evolving role
working with Your Manager and other Team Members
understanding your Manager's behavioural style to allow better communication
improving your relationship with your Manager
how to influence your Manager, multiple managers and the team
solve conflict effectively
effective use of systems to manage work between you and your manager eg diaries, e-mails
communication
recognise what business writing will get you noticed
confidently get your message across when working with the management team
use effective negotiating skills to obtain what you need
self Management
how to manage your time more effectively and reduce stress.
Day Two
problem solving and decision making
be able to make good decisions
assess and solve problems using well known models
project management
a brief overview of proven techniques to effectively plan and organise a project
drawing up your own personal development plan
identifying further training for your role.
Learning outcomes
During this course you will learn to:
use critical communication techniques to maximise efficiency
manage diaries, information and records
identify effective techniques for problem solving and decision making
identify good time management techniques
excel in report writing.
Who should attend?
This course is for new and experienced personal assistants, executive assistants, administrators and secretaries.
Use this two day course to explore the key attributes of the outstanding personal assistant.
Practical tasks and case studies will teach you the basics of good report writing, how to create your personal professional development plan, as well as effective time management.
Course outline
This course will cover:
Day One
the State of the Profession
identify the skills required to enhance your contribution to the management team in this constantly evolving role
working with Your Manager and other Team Members
understanding your Manager's behavioural style to allow better communication
improving your relationship with your Manager
how to influence your Manager, multiple managers and the team
solve conflict effectively
effective use of systems to manage work between you and your manager eg diaries, e-mails
communication
recognise what business writing will get you noticed
confidently get your message across when working with the management team
use effective negotiating skills to obtain what you need
self Management
how to manage your time more effectively and reduce stress.
Day Two
problem solving and decision making
be able to make good decisions
assess and solve problems using well known models
project management
a brief overview of proven techniques to effectively plan and organise a project
drawing up your own personal development plan
identifying further training for your role.
Learning outcomes
During this course you will learn to:
use critical communication techniques to maximise efficiency
manage diaries, information and records
identify effective techniques for problem solving and decision making
identify good time management techniques
excel in report writing.
Who should attend?
This course is for new and experienced personal assistants, executive assistants, administrators and secretaries.
Robyn Bennett Dip Mgt
In 2007 Robyn used her 17 years of secretarial experience at senior management level to establish her own business training administrators. She is a committed administrative professional and has belonged to the Association of Administrative Professionals New Zealand Inc for 14 years. Robyn has run popular courses for administrators with The University of Auckland for the past four years.
In 2007 Robyn used her 17 years of secretarial experience at senior management level to establish her own business training administrators. She is a committed administrative professional and has belonged to the Association of Administrative Professionals New Zealand Inc for 14 years. Robyn has run popular courses for administrators with The University of Auckland for the past four years.