Course Details
The Effective Supervisor
22 Jun 2015
Professional Development
Leadership
Manukau Institute of Technology
Faculty of Business and Information Technology
Reception, Floor 2
Corner of Manukau Station Road and Davies Avenue,
Manukau
Full Day
8.30am to 4.30pm
8.30am to 4.30pm
$563.50
including GST
including GST
Supervision is an increasingly complex role. To successfully develop individual and team performance, supervisors must be leaders, coaches, motivators and assessors. Learn the fundamentals of people management, understand your natural management style and gain key skills to effectively manage people and teams in The Effective Supervisor, a hands-on MIT Business Course.
Whether you or your staff are new to supervisory roles, you'll gain valuable insights and techniques, taught by an experienced industry professional. Communication techniques, relationshipment management and a firm grasp on the latest relevant legislation will ensure you're supervising with confidence!
Who should attend?
SME owners/managers, managers and supervisors in non-profits or larger organisations.
Outcomes
At the end of this MIT Business Course for SMEs, you will:
* Understand the role of the supervisor/manager
* Know the behaviour traits of effective supervisors and team managers
* Have techniques to manage staff performance and development
* Have proven team management techniques
* Understand the legislative environment
Training Style
* Presented by industry expert
* Real-life case studies
* Group discussion
* Action planning for your business with in-class feedback
* Post-course follow-up
Core Content
Fundamentals of People Management
* The role of the supervisor
* Management theory
* Management roles and responsibilities
Manager Characteristics
* Communication style
* Relationship management
* Being firm but fair
* When to manage, when to lead
* Developing leaders in your team
Managing Staff
* Brief catch ups vs. set meetings to review performance
* Addressing issues and reinforcing good work with staff
* Subjective vs. objective reporting
* Performance management and disciplinary processes
Managing the Team
* Having objectives and creating the plan
* Team culture by design
Relevant Legislation
* OSH
* Employment Relations Act
* Taxation
Whether you or your staff are new to supervisory roles, you'll gain valuable insights and techniques, taught by an experienced industry professional. Communication techniques, relationshipment management and a firm grasp on the latest relevant legislation will ensure you're supervising with confidence!
Who should attend?
SME owners/managers, managers and supervisors in non-profits or larger organisations.
Outcomes
At the end of this MIT Business Course for SMEs, you will:
* Understand the role of the supervisor/manager
* Know the behaviour traits of effective supervisors and team managers
* Have techniques to manage staff performance and development
* Have proven team management techniques
* Understand the legislative environment
Training Style
* Presented by industry expert
* Real-life case studies
* Group discussion
* Action planning for your business with in-class feedback
* Post-course follow-up
Core Content
Fundamentals of People Management
* The role of the supervisor
* Management theory
* Management roles and responsibilities
Manager Characteristics
* Communication style
* Relationship management
* Being firm but fair
* When to manage, when to lead
* Developing leaders in your team
Managing Staff
* Brief catch ups vs. set meetings to review performance
* Addressing issues and reinforcing good work with staff
* Subjective vs. objective reporting
* Performance management and disciplinary processes
Managing the Team
* Having objectives and creating the plan
* Team culture by design
Relevant Legislation
* OSH
* Employment Relations Act
* Taxation
Terry Brook