Course Details
Telephone Selling Skills
Course past enquire for a new date
Professional Development
Sales
Sales STAR
159 Khyber Pass Road
Plenty of parking onsite
Grafton
Auckland 1142
New Zealand
Full Day
$500.00
$500.00 ($562.50 incl GST)
$500.00 ($562.50 incl GST)
Who should attend
Those involved in selling over the phone, whether it be inbound or outbound calls. Salespeople, Customer Services, Call Centre staff, telemarketers, Telephone Account Manager.
What will I learn
This course is designed to develop effective communication skills that will enable participants to successfully sell their products and service over the phone. Participants will learn how to handle enquiries, ask open question to qualify the prospects needs and close the business. They will also learn valuable out bound sales skills, develop selling scripts and understanding positioning statements and techniques that will help them break through their call reluctance barriers and gatekeepers.
Workshop Content
Cold calling techniques and tips
Call preparation and identifying the ideal suspects and decision makers
Overcoming call reluctance – identifying areas that hold you back, and developing techniques to break through the barriers
Developing calling scripts and positioning statements that engage and hit the hot buttons
Handling the gate keeper
Building rapport and pacing
Qualification question
Objections, handling put-offs and indifferences
Gaining commitments and closing the sale
How to handle inbound enquires
Dealing with difficult people
Productivity Improvement
On leaving this course you will be able to:
Deal with your own call reluctance issues so that you are more confident and successful using the telephone to enhance sales.
Answer the telephone and use qualification skills to handle any sales enquiry or complaint in a professional manner and bring the interchange to a positive conclusion.
Understand the power of a positioning statements and how to use them to open the dialogue and get past the gatekeepers to the decision makers.
Those involved in selling over the phone, whether it be inbound or outbound calls. Salespeople, Customer Services, Call Centre staff, telemarketers, Telephone Account Manager.
What will I learn
This course is designed to develop effective communication skills that will enable participants to successfully sell their products and service over the phone. Participants will learn how to handle enquiries, ask open question to qualify the prospects needs and close the business. They will also learn valuable out bound sales skills, develop selling scripts and understanding positioning statements and techniques that will help them break through their call reluctance barriers and gatekeepers.
Workshop Content
Cold calling techniques and tips
Call preparation and identifying the ideal suspects and decision makers
Overcoming call reluctance – identifying areas that hold you back, and developing techniques to break through the barriers
Developing calling scripts and positioning statements that engage and hit the hot buttons
Handling the gate keeper
Building rapport and pacing
Qualification question
Objections, handling put-offs and indifferences
Gaining commitments and closing the sale
How to handle inbound enquires
Dealing with difficult people
Productivity Improvement
On leaving this course you will be able to:
Deal with your own call reluctance issues so that you are more confident and successful using the telephone to enhance sales.
Answer the telephone and use qualification skills to handle any sales enquiry or complaint in a professional manner and bring the interchange to a positive conclusion.
Understand the power of a positioning statements and how to use them to open the dialogue and get past the gatekeepers to the decision makers.
Matthew Mewse
Profile
Matthew Mewse "the telephone man"
No matter what part of the world you do business, and no matter what the latest technological
advances, the most commonly used business tool is the telephone. Its use is so pervasive that today
almost everyone carries a phone wherever they go. Yet very few people know how to make the most of this humble tool; how to use it to get what they want, be it information, an appointment or a sale.
Matthew Mewse, The telephone man is an expert in business-by-phone, his proven knowledge of telephone technique is unparalleled. He knows how to overcome objections, craft winning sales scripts, and train people in never-fail telephone technique. He has made hundreds of presentations and speeches at many large venues, and is highly acclaimed as an expert keynote speaker. His approach is high energy and humorous; he uses a variety of props that create interest and
help retain information.
Matthew’s has a fine grasp of the psychology behind success on the phone delivered in a high-energy and humour-filled manner helps clients and audiences gain a better understanding of how to be successful on the phone.
He writes a highly popular business-by-phone newsletter, e-phone contact, which he offers free to
anyone interested in learning more about telephone technique.
Significant milestones
· Presented at numerous conferences and seminars throughout Australasia.
· Conducted in house workshops for companies in a wide variety of industries which have generated
significant increase in sales.
· Written highly successful sales and fundraising scripts that have raised millions of dollars.
· Trained average callers to become highly successful, professional telephone sales representatives.
Profile
Matthew Mewse "the telephone man"
No matter what part of the world you do business, and no matter what the latest technological
advances, the most commonly used business tool is the telephone. Its use is so pervasive that today
almost everyone carries a phone wherever they go. Yet very few people know how to make the most of this humble tool; how to use it to get what they want, be it information, an appointment or a sale.
Matthew Mewse, The telephone man is an expert in business-by-phone, his proven knowledge of telephone technique is unparalleled. He knows how to overcome objections, craft winning sales scripts, and train people in never-fail telephone technique. He has made hundreds of presentations and speeches at many large venues, and is highly acclaimed as an expert keynote speaker. His approach is high energy and humorous; he uses a variety of props that create interest and
help retain information.
Matthew’s has a fine grasp of the psychology behind success on the phone delivered in a high-energy and humour-filled manner helps clients and audiences gain a better understanding of how to be successful on the phone.
He writes a highly popular business-by-phone newsletter, e-phone contact, which he offers free to
anyone interested in learning more about telephone technique.
Significant milestones
· Presented at numerous conferences and seminars throughout Australasia.
· Conducted in house workshops for companies in a wide variety of industries which have generated
significant increase in sales.
· Written highly successful sales and fundraising scripts that have raised millions of dollars.
· Trained average callers to become highly successful, professional telephone sales representatives.