Course Details
Supervision-An Introduction
15 Nov 2013
Professional Development
Leadership
EMA Learning
EMA - Auckland
EMA
159 Khyber Pass Road,
1023 Grafton,
Auckland
Full Day
$850.00
Member (Standard) $500.00 + GST - Member (Early Bird) $450.00 + GST
Member (Standard) $500.00 + GST - Member (Early Bird) $450.00 + GST
Certification you can receive
National Qualifications Framework Record of Learning
Page Content
What you will be able to do
•Effectively and confidently instruct a team of people
•Understand the key principles of supervision
•Motivate and develop your team to continuously improve performance
•Be more confident in dealing with difficult situations decisively
What we will cover
•What is supervision?
•The role and responsibilities of the Supervisor
•The ideal qualities, characteristics and skills needed
•Making the transition to a supervisory position
•The benefits of good delegation
•How to delegate - a method
•Understanding motivation & what it is for different people
•The Win/Win principle of conflict resolution
•Having an effective 1:1 with a staff member
•The communication process
•Listening, questioning and clarifying
Who should attend
•New Supervisors/Team Leaders
•Existing Team Leaders with no previous supervision training
Unit standards/Certification
1312 | Version 4 | Level 3 | 3 Credits
Give oral instructions in the workplace
Find out how to apply for the above NZQA Unit Standards Assessment
National Qualifications Framework Record of Learning
Page Content
What you will be able to do
•Effectively and confidently instruct a team of people
•Understand the key principles of supervision
•Motivate and develop your team to continuously improve performance
•Be more confident in dealing with difficult situations decisively
What we will cover
•What is supervision?
•The role and responsibilities of the Supervisor
•The ideal qualities, characteristics and skills needed
•Making the transition to a supervisory position
•The benefits of good delegation
•How to delegate - a method
•Understanding motivation & what it is for different people
•The Win/Win principle of conflict resolution
•Having an effective 1:1 with a staff member
•The communication process
•Listening, questioning and clarifying
Who should attend
•New Supervisors/Team Leaders
•Existing Team Leaders with no previous supervision training
Unit standards/Certification
1312 | Version 4 | Level 3 | 3 Credits
Give oral instructions in the workplace
Find out how to apply for the above NZQA Unit Standards Assessment