Course Details

EMA Learning

EMA - Auckland EMA 159 Khyber Pass Road, 1023 Grafton, Auckland

Full Day

Confusion over what is a performance issue or what is a disciplinary issue can be both disruptive and costly to your company. This workshop is a practical guide to identifying and negotiating the steps for keeping substandard or unacceptable employee behaviour or performance out of your business.

What you will be able to do


• Identify the key tools for managing employee performance standards and behaviour
• Develop an appreciation for timely feedback to make your expectations clear to employees
• Initiate and carry through actions with an understanding of options and risks

What we will cover


• Setting standards: JDs and KPI’s, employment agreements, reviews, policies and procedures
• Monitoring performance and behaviour against standards - the Feedback Loop
• Discussions and paper trails
• Decision points: It’s not working - what now?
• Key elements of a disciplinary procedure - participants, substance, process and documentation
• Have I acted in ‘Good Faith’?
• What level of warning should apply or is it termination?
• Identifying and managing costs and risks

Who should attend


• Supervisors/Team leaders
• Managers
• Human Resource Staff

An EMA Learning Tutor