$977.50 This is EMAs Non-Member rate, please contact for member rate
The first step to improving performance requires understanding how current performance relates to your goals. Ensure you have the necessary facts for decision-making by learning how to identify, establish and use key performance indicators (KPI's) to inform you and your team. You will also learn how you and your team can use KPI's as a performance management tool at an individual, team and organisational level.