Course Details

EMA Learning

EMA - Auckland EMA 159 Khyber Pass Road, 1023 Grafton, Auckland

Full Time

In the current economic climate businesses cannot afford to make bad credit decisions or have tardy collection processes. This workshop will empower you to properly credit-assess prospective clients and effectively reduce the payment delinquency of existing clients. The latest information, techniques and strategies relating to effective debt collection and litigation will be presented to you at this workshop.

What you will be able to do


• Assess or create a credit application form
• Create and implement effective credit policy
• Manage credit risk by analysing financial statements
• Improve your strategy to maximise collections
• Deal with difficult debtor stereotypes
• Understand the legal process relating to debt collection
• Execute your own primary stage legal work - save money!
• Improve your confidence

What we will cover


• Assessment of risks in the current economic climate
• Examine critical elements of an effective credit application form
• Financial analysis
• Successful telephone collection strategies
• Analyse different debtor personalities and strategies to deal with them
• The legal process to collect unpaid accounts
• Understanding relevant areas of law

An EMA Learning tutor.