Course Details
Interpersonal Excellence for Leaders: Mastering Challenging Conversations
13 Nov 2012
Professional Development
Leadership
Sally Mabelle Limited
Phoenix Research, 8 Normanby Road, Mount Eden
Half Day
8:30 - 12:30
8:30 - 12:30
$395.00
+gst
+gst
Outcomes:
• Create high trust relationships within your team and with customers by facing difficult issues with skill and diplomacy.
• Reduce stress, increase energy and productivity of your team by acknowledging and clearing the air of any conflicts.
• Foster an organisational culture for greater innovation and creativity by creating an environment of open communication.
This course will provide you with an understanding of how to approach delicate and/or difficult situations with care and confidence.
Visionary Leadership - inspire and motivate your staff by learning tools to enhance your ability to communicate more effectively
Customer-driven Excellence - increase your customer retention and loyalty through greater awareness and flexibility in your communication style
Organisational and Personal Learning- enhance your ability to change using different conversational approaches and building on existing approaches.
Valuing Employees and Partners - improve employee satisfaction, engagement and well-being through greater ability to listen and respond empathetically.
Managing By Innovation - embrace innovation and flexibility in responding to your team and your customers in a rapidly-changing market.
For you personally;
Feel more skilled and comfortable in handling challenging conversations.
Experience more successful conversations in terms of your ability to speak up assertively as well as to listen effectively.
Increase self-awareness of your own feelings and needs as well as those of others.
Gain insight into your personality strengths and challenges to communicate more effectively with a wider variety of people.
Manage your uncomfortable emotions and those of others more easily and skillfully.
Course activities include:
Learning and practising a foundational five step process for effective assertive speaking, empathetic listening, and self-empathy.
Your self-assessment of your behavioural style and working with people of different style preferences and personalities.
Your emotional intelligence self-assessment to gain awareness into your own personal EQ strengths and challenges.
Extending your emotional vocabulary to better communicate your own feelings and needs and better understand those of others.
Rapport-building practice exercises.
Positive, empowered languaging for successful conversations.
Active Listening practice
Comments from participants:
"The enthusiasm and energy that Sally brings to the room is infectious. She inspires confidence and she instills practical learning. Sally defines new approaches and encourages the building of existing approaches to improve communication which will enable me to listen and respond with greater empathy going forward." Werner Botha, IT Applications Manager, Lumley General Insurance
"I had a conference coming up where I wanted my national team to step outside themselves and challenge their relationships with clients, staff and internal stakeholders, we were to be joined by the senior leadership team from Australia, and I was determined I would put on a challenging and thought- provoking agenda. Sally's presentation and her involvement in our earlier conference activities are still talked about a year later - fondly. I am delighted with the outcome, and have noticed a change in behaviour and attitude of many of the team. Sally brings enthusiasm, energy, and passion at a level that will wake up the most disinterested delegate - no one cannot be engaged and fired up by Sally!"
Catherine Mitchell, National Operations Manager, Alliance Catering
• Create high trust relationships within your team and with customers by facing difficult issues with skill and diplomacy.
• Reduce stress, increase energy and productivity of your team by acknowledging and clearing the air of any conflicts.
• Foster an organisational culture for greater innovation and creativity by creating an environment of open communication.
This course will provide you with an understanding of how to approach delicate and/or difficult situations with care and confidence.
Visionary Leadership - inspire and motivate your staff by learning tools to enhance your ability to communicate more effectively
Customer-driven Excellence - increase your customer retention and loyalty through greater awareness and flexibility in your communication style
Organisational and Personal Learning- enhance your ability to change using different conversational approaches and building on existing approaches.
Valuing Employees and Partners - improve employee satisfaction, engagement and well-being through greater ability to listen and respond empathetically.
Managing By Innovation - embrace innovation and flexibility in responding to your team and your customers in a rapidly-changing market.
For you personally;
Feel more skilled and comfortable in handling challenging conversations.
Experience more successful conversations in terms of your ability to speak up assertively as well as to listen effectively.
Increase self-awareness of your own feelings and needs as well as those of others.
Gain insight into your personality strengths and challenges to communicate more effectively with a wider variety of people.
Manage your uncomfortable emotions and those of others more easily and skillfully.
Course activities include:
Learning and practising a foundational five step process for effective assertive speaking, empathetic listening, and self-empathy.
Your self-assessment of your behavioural style and working with people of different style preferences and personalities.
Your emotional intelligence self-assessment to gain awareness into your own personal EQ strengths and challenges.
Extending your emotional vocabulary to better communicate your own feelings and needs and better understand those of others.
Rapport-building practice exercises.
Positive, empowered languaging for successful conversations.
Active Listening practice
Comments from participants:
"The enthusiasm and energy that Sally brings to the room is infectious. She inspires confidence and she instills practical learning. Sally defines new approaches and encourages the building of existing approaches to improve communication which will enable me to listen and respond with greater empathy going forward." Werner Botha, IT Applications Manager, Lumley General Insurance
"I had a conference coming up where I wanted my national team to step outside themselves and challenge their relationships with clients, staff and internal stakeholders, we were to be joined by the senior leadership team from Australia, and I was determined I would put on a challenging and thought- provoking agenda. Sally's presentation and her involvement in our earlier conference activities are still talked about a year later - fondly. I am delighted with the outcome, and have noticed a change in behaviour and attitude of many of the team. Sally brings enthusiasm, energy, and passion at a level that will wake up the most disinterested delegate - no one cannot be engaged and fired up by Sally!"
Catherine Mitchell, National Operations Manager, Alliance Catering
Sally Mabelle is passionate about empowering leaders to find and express their voice of leadership. She currently leads courses on voice, leadership presentation skills, public speaking, and assertive and empathetic communication skills. Her wide variety of international experience includes facilitating presentation skills courses for hundreds of adults and teenagers in the U.S.A. and New Zealand. Sally was awarded the "Inspirational Speaker of the Year" title in 2011 by the National Speakers' Association of New Zealand. Drawing on her diverse experiences, Sally brings a unique perspective and creative approach to her clients. Her credentials include a B.A. with honours in Rhetoric and Communication Studies, a certificate for advanced training in Spiritual Psychology, and a Masters Degree in Education (M.Ed.)