Course Details
Interpersonal Excellence for Leaders: Mastering Challenging Conversations
10 Oct 2012
Professional Development
Conflict
Sally Mabelle Limited
Phoenix Research, 8 Normanby Road, Mount Eden, Auckland
Half Day
8:30-12:30
8:30-12:30
$395.00
plus gst
plus gst
Course Outcomes:
Create high trust relationships within your team and with clients.
Reduce stress and increase energy and productivity in the team.
Foster an organisational culture for greater innovation and creativity.
Feel more skilled and comfortable in handling challenging conversations.
Improve your ability to give and receive feedback more effectively.
Experience more successful conversations in terms of your ability to speak up assertively as well as to listen empathetically.
Increase self-awareness of your own feelings and needs as well as those of others.
Gain insight into your personality strengths and challenges to communicate more effectively with a wider variety of people.
Manage your uncomfortable emotions and those of others more easily and skillfully.
Course activities include:
Your behavioural style self-assessment and working with people with different styles and temperaments.
Your emotional intelligence self-assessment to gain awareness into your own personal EQ strengths and challenges.
Extending your emotional vocabulary to better communicate your own feelings and needs and better understand those of others.
Rapport-building practice exercises.
Positive, empowered languaging for challenging conversations.
Learning and practising five steps to assertive speaking,empathetic listening, and self-empathy.
"I was struck by Sally's very down to earth and authentic presentation and enjoyed her theatrical and participative nature. I had a conference coming up where I wanted my national team to step outside themselves and challenge their relationships with clients, staff and internal stakeholders, we were to be joined by the senior leadership team from australia, and I was determined I would put on a challenging and thought- provoking agenda. Sally's presentation and her involvement in our earlier conference activities are still talked about a year later - fondly. I am delighted with the outcome, and have noticed a change in behaviour and attitude of many of the team. Sally brings enthusiasm, energy, and passion at a level that will wake up the most disinterested delegate - no one cannot be engaged and fired up by Sally!"
Catherine Mitchell, National Operations Manager, Alliance Catering
To register or for more information, email sally@sallymabelle.com or call 021 0222 8782
When: 23 Feb 2012 - 8:30-12:30
Where: BNZ Partners New Market, 330 Broadway
How much: $395+gst
What people say
Sally is an outstanding professional who entertains, educates, informs and transforms. She is an enthusiastic speaker who is passionate about the advancement of human performance. Sally has a vast range of knowledge and experience and her commitment to adding value to individuals and organisations through her workshops and CDs is undeniable. She has a very personable style which enables her to get to the heart of matters.
Monique Pearson, Executive Director, NZ Bar Association
Sally’s program has taught me effective ways to enhance my communication with individuals and groups of people. It helped me to understand that different people have different ways of communicating and effective communication is about understanding them, along with expressing myself in an appropriate way they can understand. These new skills have helped me to become more assertive in getting messages across and dealing with challenging situations.
Louise Joel, Naturopath
Sally connects with you as soon as she enters the room, she lives what she teaches and is totally authentic in her work. I have seen Sally create an environment of care, with clarity and fun, so that people will participate and 'give it a go' - the results are memorable. Sally in every way encouraged me to push my boundaries in speaking. This was both gentle and clear with infectious enthusiasm to believe in myself.
Simon O’Shaughnessy, CEO, Carista Business Solutions
Create high trust relationships within your team and with clients.
Reduce stress and increase energy and productivity in the team.
Foster an organisational culture for greater innovation and creativity.
Feel more skilled and comfortable in handling challenging conversations.
Improve your ability to give and receive feedback more effectively.
Experience more successful conversations in terms of your ability to speak up assertively as well as to listen empathetically.
Increase self-awareness of your own feelings and needs as well as those of others.
Gain insight into your personality strengths and challenges to communicate more effectively with a wider variety of people.
Manage your uncomfortable emotions and those of others more easily and skillfully.
Course activities include:
Your behavioural style self-assessment and working with people with different styles and temperaments.
Your emotional intelligence self-assessment to gain awareness into your own personal EQ strengths and challenges.
Extending your emotional vocabulary to better communicate your own feelings and needs and better understand those of others.
Rapport-building practice exercises.
Positive, empowered languaging for challenging conversations.
Learning and practising five steps to assertive speaking,empathetic listening, and self-empathy.
"I was struck by Sally's very down to earth and authentic presentation and enjoyed her theatrical and participative nature. I had a conference coming up where I wanted my national team to step outside themselves and challenge their relationships with clients, staff and internal stakeholders, we were to be joined by the senior leadership team from australia, and I was determined I would put on a challenging and thought- provoking agenda. Sally's presentation and her involvement in our earlier conference activities are still talked about a year later - fondly. I am delighted with the outcome, and have noticed a change in behaviour and attitude of many of the team. Sally brings enthusiasm, energy, and passion at a level that will wake up the most disinterested delegate - no one cannot be engaged and fired up by Sally!"
Catherine Mitchell, National Operations Manager, Alliance Catering
To register or for more information, email sally@sallymabelle.com or call 021 0222 8782
When: 23 Feb 2012 - 8:30-12:30
Where: BNZ Partners New Market, 330 Broadway
How much: $395+gst
What people say
Sally is an outstanding professional who entertains, educates, informs and transforms. She is an enthusiastic speaker who is passionate about the advancement of human performance. Sally has a vast range of knowledge and experience and her commitment to adding value to individuals and organisations through her workshops and CDs is undeniable. She has a very personable style which enables her to get to the heart of matters.
Monique Pearson, Executive Director, NZ Bar Association
Sally’s program has taught me effective ways to enhance my communication with individuals and groups of people. It helped me to understand that different people have different ways of communicating and effective communication is about understanding them, along with expressing myself in an appropriate way they can understand. These new skills have helped me to become more assertive in getting messages across and dealing with challenging situations.
Louise Joel, Naturopath
Sally connects with you as soon as she enters the room, she lives what she teaches and is totally authentic in her work. I have seen Sally create an environment of care, with clarity and fun, so that people will participate and 'give it a go' - the results are memorable. Sally in every way encouraged me to push my boundaries in speaking. This was both gentle and clear with infectious enthusiasm to believe in myself.
Simon O’Shaughnessy, CEO, Carista Business Solutions
Sally Mabelle is passionate about creating culture of interpersonal excellence, trust, and collaboration. She currently works inhouse with businesses and runs public courses on presentation & communication skills for leaders.
Her wide variety of international experience includes facilitating leadership workshops for hundreds of executives in Auckland to delivering executive effectiveness courses
in Philadelphia, to teaching acting and public speaking courses to teenagers in the U.S.A. and New Zealand.
She was named "Inspirational Speaker of the Year" by NSANZ.
Drawing on her diverse experiences, Sally brings a unique perspective and creative approach to her clients. Her credentials include a B.A. with honours in Rhetoric and Communication Studies, a certificate for advanced training in Spiritual Psychology, and a Masters Degree in Education (M.Ed.).
Her wide variety of international experience includes facilitating leadership workshops for hundreds of executives in Auckland to delivering executive effectiveness courses
in Philadelphia, to teaching acting and public speaking courses to teenagers in the U.S.A. and New Zealand.
She was named "Inspirational Speaker of the Year" by NSANZ.
Drawing on her diverse experiences, Sally brings a unique perspective and creative approach to her clients. Her credentials include a B.A. with honours in Rhetoric and Communication Studies, a certificate for advanced training in Spiritual Psychology, and a Masters Degree in Education (M.Ed.).