Course Details
Interpersonal Communication Skills
18 Mar 2014
Professional Development
Communication
New Zealand Institute of Management
4th Floor, Phillips Fox Tower, 209 Queen St, Auckland, CBD
Two Days
26th - 27th June 2014
26th - 27th June 2014
$1,200.00
for members and $1400.00 for non members
for members and $1400.00 for non members
BUSINESS CHALLENGE
Communicating and relating well to a variety of people is an essential management skill. We all need to develop greater understanding of communication techniques and how they can be used for the best results.
Interpersonal Communication Skills enables people to become more effective communicators, listen with greater purpose and speak with improved clarity. By developing our understanding of communication strategies and enhancing our communication skills we can enhance our personal effectiveness and build rewarding business relationships.
TARGET AUDIENCE
Interpersonal Communication Skills is designed for all those who want to build their skills, confidence and competency as effective and confident communicators.
LEARNING OUTCOMES
On successful completion of this programme, it is expected that you will have the tools to be able to:
Develop effective listening skills in order to build rapport
Use questioning techniques to explore issues and enhance understanding
Read and respond to non-verbal language to interpret intentions with greater accuracy
Build genuine and open interactions that cut across game-playing and power plays
Choose appropriate communication strategies to match various contexts
Deliver messages with clarity across a range of channels including face-to-face, telephone, and email
Resolve differences and minimise conflict through intervening early and communicating confidently
Negotiate win-win outcomes by using communication skills with competence and confidence.
Communicating and relating well to a variety of people is an essential management skill. We all need to develop greater understanding of communication techniques and how they can be used for the best results.
Interpersonal Communication Skills enables people to become more effective communicators, listen with greater purpose and speak with improved clarity. By developing our understanding of communication strategies and enhancing our communication skills we can enhance our personal effectiveness and build rewarding business relationships.
TARGET AUDIENCE
Interpersonal Communication Skills is designed for all those who want to build their skills, confidence and competency as effective and confident communicators.
LEARNING OUTCOMES
On successful completion of this programme, it is expected that you will have the tools to be able to:
Develop effective listening skills in order to build rapport
Use questioning techniques to explore issues and enhance understanding
Read and respond to non-verbal language to interpret intentions with greater accuracy
Build genuine and open interactions that cut across game-playing and power plays
Choose appropriate communication strategies to match various contexts
Deliver messages with clarity across a range of channels including face-to-face, telephone, and email
Resolve differences and minimise conflict through intervening early and communicating confidently
Negotiate win-win outcomes by using communication skills with competence and confidence.
NZIM Qualified Facilitator