Course Details
Improving Service Delivery Management in the Public Sector
6 Aug 2013
Professional Development
Business Management
Victoria University Professional and Executive Development
Victoria University Professional and Executive Development
Level 2, Rutherford House, 23 Lambton Quay, Wellington City
Full Day
9:00 am - 4:30 pm
9:00 am - 4:30 pm
$675.00
Early Bird Discount available until 28 days prior to the course start date $607.50 excl GST
Early Bird Discount available until 28 days prior to the course start date $607.50 excl GST
Overview:
Understanding how to improve service delivery while managing (or even reducing) the delivery cost is a focus for most organisations, government departments and agencies today.
This course explains how supply chain thinking and disciplines can be applied as an effective approach to improving service delivery management within the public sector, and dispels the false assumption that supply chains are only relevant in the manufacturing sector.
The Supply-Chain Operations Reference model (SCOR®) is a business process reference model that has been developed and endorsed by the Supply Chain Council as the cross-industry standard diagnostic tool for supply chain management.
SCOR® enables users to address, improve and communicate supply chain management practices within, and between, all interested parties and has recently started been adopted by some New Zealand government organisations.
Participants will be provided with an overview of the SCOR® framework and a clear understanding of the Supply Chain Excellence Methodology-including how they can be applied within the public sector to improve service delivery while managing costs.
Who Should Attend:
Professionals and practitioners in the public sector who are responsible for:
•commissioning, designing or implementing new business processes
•redesigning business processes to improve service delivery and/or reduce costs
•establishing service management performance measures
•seeking to understand global best practice process standards and how these can be applied to improve service delivery.
Learning Objectives:
•Segment and prioritise service offerings.
•Align service management with business strategy.
•Effectively measure end-to-end service management performance.
•Build best practice business processes for operational excellence.
•Identify and quantify improvement opportunities.
•Prioritise the improvement programme for implementation.
Course Outline:
•Understand the relevance of supply chain thinking to service delivery
•An overview of the SCOR® framework; business processes, metrics and best practices
•An introduction to the Supply Chain Excellence methodology, with a particular focus on how to:
•classify your service offerings using global cross-industry standards
•utilise tools and techniques required to review your business processes for improvements.
Course Format:
The one-day course will be delivered in a classroom workshop.
The course is based on Peter Bolstorff's Supply Chain Excellence (SCE) methodology, as documented in his book, "Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR® Model". The SCE methodology provides powerful examples of how to navigate through the business processes and create alignment with best practices.
Further Details:
If you would like more information about this programme, please contact us on:
Ph: 64 4 463 6556 Fax: 64 4 463 6550 Email: profdev@vuw.ac.nz
Customised Workshops:
Victoria Professional and Executive Development are able to customise many of our workshops to meet specific individual or organisational requirements. Please contact us for further information.
Understanding how to improve service delivery while managing (or even reducing) the delivery cost is a focus for most organisations, government departments and agencies today.
This course explains how supply chain thinking and disciplines can be applied as an effective approach to improving service delivery management within the public sector, and dispels the false assumption that supply chains are only relevant in the manufacturing sector.
The Supply-Chain Operations Reference model (SCOR®) is a business process reference model that has been developed and endorsed by the Supply Chain Council as the cross-industry standard diagnostic tool for supply chain management.
SCOR® enables users to address, improve and communicate supply chain management practices within, and between, all interested parties and has recently started been adopted by some New Zealand government organisations.
Participants will be provided with an overview of the SCOR® framework and a clear understanding of the Supply Chain Excellence Methodology-including how they can be applied within the public sector to improve service delivery while managing costs.
Who Should Attend:
Professionals and practitioners in the public sector who are responsible for:
•commissioning, designing or implementing new business processes
•redesigning business processes to improve service delivery and/or reduce costs
•establishing service management performance measures
•seeking to understand global best practice process standards and how these can be applied to improve service delivery.
Learning Objectives:
•Segment and prioritise service offerings.
•Align service management with business strategy.
•Effectively measure end-to-end service management performance.
•Build best practice business processes for operational excellence.
•Identify and quantify improvement opportunities.
•Prioritise the improvement programme for implementation.
Course Outline:
•Understand the relevance of supply chain thinking to service delivery
•An overview of the SCOR® framework; business processes, metrics and best practices
•An introduction to the Supply Chain Excellence methodology, with a particular focus on how to:
•classify your service offerings using global cross-industry standards
•utilise tools and techniques required to review your business processes for improvements.
Course Format:
The one-day course will be delivered in a classroom workshop.
The course is based on Peter Bolstorff's Supply Chain Excellence (SCE) methodology, as documented in his book, "Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR® Model". The SCE methodology provides powerful examples of how to navigate through the business processes and create alignment with best practices.
Further Details:
If you would like more information about this programme, please contact us on:
Ph: 64 4 463 6556 Fax: 64 4 463 6550 Email: profdev@vuw.ac.nz
Customised Workshops:
Victoria Professional and Executive Development are able to customise many of our workshops to meet specific individual or organisational requirements. Please contact us for further information.
Teacher:
Ikhlaq Kashkari BSc is a principal consultant with Xelocity Ltd and is responsible for the supply chain excellence practice. He has more than 15 years of experience helping organisations to improve their business performance, both within New Zealand and internationally.
Ikhlaq's experience covers all aspects of business improvements and optimisation including education and training. His track record includes significant performance improvements and cost savings for companies in various industry sectors, including government, agriculture, metals, petrochemicals and transportation. Ikhlaq is the only instructor in Australasia certified by the Supply Chain Council to deliver the Supply Chain Framework, Project and Design Chain training courses on their behalf.
Ikhlaq Kashkari BSc is a principal consultant with Xelocity Ltd and is responsible for the supply chain excellence practice. He has more than 15 years of experience helping organisations to improve their business performance, both within New Zealand and internationally.
Ikhlaq's experience covers all aspects of business improvements and optimisation including education and training. His track record includes significant performance improvements and cost savings for companies in various industry sectors, including government, agriculture, metals, petrochemicals and transportation. Ikhlaq is the only instructor in Australasia certified by the Supply Chain Council to deliver the Supply Chain Framework, Project and Design Chain training courses on their behalf.