Course Details
Handling Difficult People
31 Jul 2015
Professional Development
Communication
Manukau Institute of Technology
Faculty of Business and Information Technology
Reception, Floor 2
Corner of Manukau Station Road and Davies Avenue,
Manukau
Full Day
8.30am to 4.30pm
8.30am to 4.30pm
$563.50
including GST
including GST
Who Should Attend
Open to anyone who has to work with others and wants to develop positive people skills.
Participants will learn specific techniques to neutralise the negative effect that difficult people can have on others. They will learn to communicate confidently with their own 'difficult people' by recognising the different communication styles people use.
Content
Different styles people use in communication with each other
Why are people difficult?
How people behave in conflict situations
How to 'flex' your own style
How to recognise stress and conflict in yourself and others.
Note: This course is useful to complete after Assertion Skills.
Open to anyone who has to work with others and wants to develop positive people skills.
Participants will learn specific techniques to neutralise the negative effect that difficult people can have on others. They will learn to communicate confidently with their own 'difficult people' by recognising the different communication styles people use.
Content
Different styles people use in communication with each other
Why are people difficult?
How people behave in conflict situations
How to 'flex' your own style
How to recognise stress and conflict in yourself and others.
Note: This course is useful to complete after Assertion Skills.
Sonia Faulkner