Course Details
Handling Challenging Conversations with Assertiveness and Empathy
23 May 2013
Professional Development
Conflict
Sally Mabelle Limited
Phoenix Research, 8 Normanby Road, Mount Eden, Auckland
Half Day
8:30-12:30
8:30-12:30
$250.00
earlybirds $250+gst if paid by 9th May, others $295+gst (in the interest of diversity, several partial scholarships will be available for solopreneurs and not-for-profit leaders - inquire for application)
earlybirds $250+gst if paid by 9th May, others $295+gst (in the interest of diversity, several partial scholarships will be available for solopreneurs and not-for-profit leaders - inquire for application)
Course Outcomes:
Create high trust relationships within your organisation and with clients.
Reduce stress and increase energy and productivity.
Foster an attitude and culture for greater innovation and creativity.
Feel more skilled and comfortable in handling challenging conversations.
Improve your ability to give and receive feedback more effectively.
Experience more successful conversations in terms of your ability to speak up assertively as well as to listen empathetically.
Increase self-awareness of your own feelings and needs as well as those of others.
Gain insight into your personality strengths and challenges to communicate more effectively with a wider variety of people.
Manage your uncomfortable emotions and those of others more easily and skillfully.
Course activities include:
Your behavioural and conversational style self-assessment
Your emotional intelligence self-assessment to gain awareness into your own EQ strengths and challenges.
Extending your emotional vocabulary to better communicate your own feelings and needs and better understand those of others.
Rapport-building practice exercises.
Learning positive, empowered languaging for challenging conversations.
Learning and practising five steps to assertive speaking, self-empathy, and empathetic listening.
"I was struck by Sally's very down to earth and authentic presentation and enjoyed her theatrical and participative nature. I had a conference coming up where I wanted my national team to step outside themselves and challenge their relationships with clients, staff and internal stakeholders, we were to be joined by the senior leadership team from australia, and I was determined I would put on a challenging and thought- provoking agenda. Sally's presentation and her involvement in our earlier conference activities are still talked about a year later - fondly. I am delighted with the outcome, and have noticed a change in behaviour and attitude of many of the team. Sally brings enthusiasm, energy, and passion at a level that will wake up the most disinterested delegate - no one cannot be engaged and fired up by Sally!"
Catherine Mitchell, National Operations Manager, Alliance Catering
When: 23 May 2013 - 8:30-12:30
Where: Phoenix Research, 8 Normanby Road, Mount Eden
How much: $395+gst (to encourage diversity, several partial scholarships available to solopreneurs and not-for-profit leaders - request scholarship info if interested)
Create high trust relationships within your organisation and with clients.
Reduce stress and increase energy and productivity.
Foster an attitude and culture for greater innovation and creativity.
Feel more skilled and comfortable in handling challenging conversations.
Improve your ability to give and receive feedback more effectively.
Experience more successful conversations in terms of your ability to speak up assertively as well as to listen empathetically.
Increase self-awareness of your own feelings and needs as well as those of others.
Gain insight into your personality strengths and challenges to communicate more effectively with a wider variety of people.
Manage your uncomfortable emotions and those of others more easily and skillfully.
Course activities include:
Your behavioural and conversational style self-assessment
Your emotional intelligence self-assessment to gain awareness into your own EQ strengths and challenges.
Extending your emotional vocabulary to better communicate your own feelings and needs and better understand those of others.
Rapport-building practice exercises.
Learning positive, empowered languaging for challenging conversations.
Learning and practising five steps to assertive speaking, self-empathy, and empathetic listening.
"I was struck by Sally's very down to earth and authentic presentation and enjoyed her theatrical and participative nature. I had a conference coming up where I wanted my national team to step outside themselves and challenge their relationships with clients, staff and internal stakeholders, we were to be joined by the senior leadership team from australia, and I was determined I would put on a challenging and thought- provoking agenda. Sally's presentation and her involvement in our earlier conference activities are still talked about a year later - fondly. I am delighted with the outcome, and have noticed a change in behaviour and attitude of many of the team. Sally brings enthusiasm, energy, and passion at a level that will wake up the most disinterested delegate - no one cannot be engaged and fired up by Sally!"
Catherine Mitchell, National Operations Manager, Alliance Catering
When: 23 May 2013 - 8:30-12:30
Where: Phoenix Research, 8 Normanby Road, Mount Eden
How much: $395+gst (to encourage diversity, several partial scholarships available to solopreneurs and not-for-profit leaders - request scholarship info if interested)
Sally Mabelle is passionate about empowering you to find and express your authentic voice, especially in challenging situations.
Her wide variety of international experience includes facilitating voice, public speaking, and interpersonal communication courses for hundreds of adults and teenagers in the U.S.A. and New Zealand.
Sally was awarded the "Inspirational Speaker of the Year" title in 2011 by the National Speakers' Association of New Zealand.
Drawing on her diverse experiences, Sally brings a unique perspective and creative approach to her clients. Her formal credentials include a B.A. with honours in Rhetoric and Communication Studies, a certificate for advanced training in Spiritual Psychology, and a Masters Degree in Education (M.Ed.)
Her wide variety of international experience includes facilitating voice, public speaking, and interpersonal communication courses for hundreds of adults and teenagers in the U.S.A. and New Zealand.
Sally was awarded the "Inspirational Speaker of the Year" title in 2011 by the National Speakers' Association of New Zealand.
Drawing on her diverse experiences, Sally brings a unique perspective and creative approach to her clients. Her formal credentials include a B.A. with honours in Rhetoric and Communication Studies, a certificate for advanced training in Spiritual Psychology, and a Masters Degree in Education (M.Ed.)