Course Details
Essential Skills for the Administrator
30 Mar 2012
Professional Development
Administration
The University of Auckland
Room 332, Level 3, Building 810, 1-11 Short Street
Full Day
8.30am - 4.30pm
8.30am - 4.30pm
$695.00
Includes morning tea, lunch and afternoon tea
Includes morning tea, lunch and afternoon tea
As an administrator you have a diverse role and have to juggle priorities and people. You need to be able to work at a high standard.
Use this dynamic one-day course to explore the diverse role of working in an office and learn how to plan and manage your time effectively.
This training course covers the role and attributes of office support staff, self management, communication skills, workflow organisation, information and correspondence administration, and event management systems.
By the end of the course you will be well equipped with the skills and knowledge to be a successful office administrator.
Course outline
This course will cover:
the skills and values which are required in the current market conditions
different behavioural styles and how to work best with each one
the principles of good business writing ? current trends
effective listening skills
effective techniques for dealing with conflict
the event management process
time saving processes for planning an event and ensuring actions and plans are communicated effectively to the team
processes for making better use of time including multi tasking
critical strategies needed for career development.
Learning outcomes
During this course you will learn to:
identify the essential responsibilities and qualities of an outstanding administrator
establish time-saving processes for planning workload
identify behavioural styles of the team you work in and how to work best with each person in that team
recognise the principles of good business writing and current trends.
Who should attend?
Expertly designed, this training course is for anyone working in an intermediate role in an office.
Use this dynamic one-day course to explore the diverse role of working in an office and learn how to plan and manage your time effectively.
This training course covers the role and attributes of office support staff, self management, communication skills, workflow organisation, information and correspondence administration, and event management systems.
By the end of the course you will be well equipped with the skills and knowledge to be a successful office administrator.
Course outline
This course will cover:
the skills and values which are required in the current market conditions
different behavioural styles and how to work best with each one
the principles of good business writing ? current trends
effective listening skills
effective techniques for dealing with conflict
the event management process
time saving processes for planning an event and ensuring actions and plans are communicated effectively to the team
processes for making better use of time including multi tasking
critical strategies needed for career development.
Learning outcomes
During this course you will learn to:
identify the essential responsibilities and qualities of an outstanding administrator
establish time-saving processes for planning workload
identify behavioural styles of the team you work in and how to work best with each person in that team
recognise the principles of good business writing and current trends.
Who should attend?
Expertly designed, this training course is for anyone working in an intermediate role in an office.
Robyn Bennett Dip Mgt
In 2007 Robyn used her 17 years of secretarial experience at senior management level to establish her own business training administrators. She is a committed administrative professional and has belonged to the Association of Administrative Professionals New Zealand Inc for 14 years. Robyn has run popular courses for administrators with The University of Auckland for the past four years.
In 2007 Robyn used her 17 years of secretarial experience at senior management level to establish her own business training administrators. She is a committed administrative professional and has belonged to the Association of Administrative Professionals New Zealand Inc for 14 years. Robyn has run popular courses for administrators with The University of Auckland for the past four years.