$977.50 This is EMAs Non-Member rate, please contact for member rate
Difficult people do exist at work and can cause untold damage to people's productivity and well-being if not addressed. They come in a variety of guises and degrees of disruption requiring well-developed skills and clear tactics to tackle the problem and resolve the issues. Dealing with these types of people is an essential component of management; one that is explored, practiced and honed on this workshop.