Course Details

Technology Lead Training

Our blended learning offers you complete flexibility: Individual Study With the printed workbook and a computer driven CD the module is self instructional and self paced. Workshop and Seminars Designed to be completed before a more advanced workshop Distant Location Training The module can be sent to those unable to attend a training session Learning Management System The module can be configured to be delivered through most Learning Management Systems for web delivery.

Flexible
Blended Learning is completely flexible to the customer's needs

The Customer Service Revolution

This module is self-paced or facilitator led learning module using blended learning techniques to help team members understand the important aspects of satisfying your customers.

Modules:

Service at the Front Line
- Send a positive attitude to others
- Anticipate customer needs
- Provide for the needs of Guests, Customers or Clients
- Handle Customer Complaints

Satisfy Customers
- Deal with Difficult Customers
- Get more co-operation with both co-workers and customers
- Solve problems to satisfy customers
- Use specific words and phrases to build co-operative relationships

The Customer and the Telephone
- Understand the dynamics of telephone conversation
- Develop sensitive listening skills
- Deal with Customer complaints using the telephone