Course Details
Customer Sales & Service
As agreed with the client
Professional Development
Business Management
Potential Unleashed Training, Coaching & Consulting Ltd
Courses run at the client premises or a pre-arranged venue.
Flexible
2 day customised to suit client needs
2 day customised to suit client needs
$2,894.00
Dependent on client needs
Dependent on client needs
Customer Service and Sales Skills Development
Customer service is what we ‘do’ to make our customers happy. Customer Experience is what the customer experience’s. it is about their perception and that is all that counts. We help you to understand where your business is positioned and then how to best serve your customer in your market segment. We enable you to be proactive and aware of what you need to do to exceed customer’s expectations.
Who should attend
Frontline sales people and retail management in any retail company
Customer service is what we ‘do’ to make our customers happy. Customer Experience is what the customer experience’s. it is about their perception and that is all that counts. We help you to understand where your business is positioned and then how to best serve your customer in your market segment. We enable you to be proactive and aware of what you need to do to exceed customer’s expectations.
Who should attend
Frontline sales people and retail management in any retail company
Nikki Hommes is a Trainer, Facilitator and Executive Coach. Nikki has experience in the financial, corporate, hospitality, medical and retail sectors. Nikki has an MBA, is an NLP Practioner and a Master TetraMap Facilitator. Nikki is passionate about helping people unleash their potential & has been 'training' people for about 22 years in various capacities.