Course Details
Creative Strategies for Resolving Conflict
19 Jun 2012
Professional Development
Communication
The University of Auckland
Room 332, Level 3, Building No. 810, 1 - 11 Short Street
Two Days
8.30am - 4.30pm
8.30am - 4.30pm
$1,220.00
Includes morning tea, lunch and afternoon tea
Includes morning tea, lunch and afternoon tea
Do you want to learn how to turn your workplace conflict into growth for yourself and others?
Use this two-day hands-on course to provide you with strategies to turn conflict into growth.
This training course considers your own conflict resolution style and ways to modify this to achieve constructive and positive results. You will look at aggression, assertiveness and passivity and how to identify appropriate responses to achieve conflict resolution. On completion of the course you will be able to create an individual plan of action to suit your needs and your relationships at work.
During this course you will learn to:
identify assertive responses to achieve positive results
identify your personal communication style and how this affects your response to conflict
examine workplace bullying and its effects on the workforce
develop and implement a personal plan for handling workplace conflicts.
Use this two-day hands-on course to provide you with strategies to turn conflict into growth.
This training course considers your own conflict resolution style and ways to modify this to achieve constructive and positive results. You will look at aggression, assertiveness and passivity and how to identify appropriate responses to achieve conflict resolution. On completion of the course you will be able to create an individual plan of action to suit your needs and your relationships at work.
During this course you will learn to:
identify assertive responses to achieve positive results
identify your personal communication style and how this affects your response to conflict
examine workplace bullying and its effects on the workforce
develop and implement a personal plan for handling workplace conflicts.
Louisa Walker PhD
Louisa is a Clinical Psychologist who has worked extensively with groups and organisations on issues related to workplace dynamics, team building, communication and change management. She has taught university courses and provided training for organisations in both the public and private sectors
Louisa is a Clinical Psychologist who has worked extensively with groups and organisations on issues related to workplace dynamics, team building, communication and change management. She has taught university courses and provided training for organisations in both the public and private sectors