Course Details

EMA Learning

EMA - Auckland EMA 159 Khyber Pass Road, 1023 Grafton, Auckland

Two Days
Two full consecutive days

How resolution of conflict, or more specifically conflict prevention, is the most important skill in the modern workplace and in life itself. This course shows how people who are able to conflict resolve, to an advanced standard, achieve more personally and professionally; they also enjoy life better than those who use outdated and combative models to resolve inevitable differences between humans.

What you will be able to do


• Show a better understanding of conflict root cause

• Understand your own psychology in conflict situations

• Resolve differences so that you can continue with building positive relationships

• Be able to manage awkward situations

• Understand the principles of conflict prevention

• Help others with their assertive relationships



What we will cover

• How the brain works in conflict

• The three kinds of conflict

• Understanding the core variables of negative conflict

• The fear factor and other powerful factors in conflict

• Two proven collaborative problem solving systems

• New beginning techniques

• Using third parties and others to aid resolutions

• Negotiation Kung Fu: What to do when emotions hijack relationships?

• The 13 ‘lubrication’ skills for effective conflict resolution.

• How to handle ‘Pooper People’



Who should attend



• Those looking for alternative strategies to conflict

An EMA Learning tutor