This is an informative, practical course providing tools and techniques in:
understanding the communication process the various communication channels the art of listening giving feedback assertiveness your behavioural style and how knowing yourself and others can aid you interactions dealing with conflict situations
Mark Greaney
Mark Greaney is a Facilitator and Organisational Development Consultant with 10 years experience in people development.
Mark’s core skills are in the facilitation of training programmes and in building relationships with participants and clients. His considerable range of working and travel experiences enables Mark to interact with participants across a wide range of different work environments, build rapport easily and enhancing their training experience.
Mark enjoys working with a variety of companies in the public and private sectors including professional services, manufacturing, pharmaceutical, utility and central government organisations. Mark thrives on the energy of the people he trains and draws on life experiences in management, recruitment, contracting and teaching both in NZ and in the UK.
Training Programmes Developed & Delivered:
- Management Development Programme - Leadership Development Programme - One Day Training Workshop facilitation - Bespoke Training Workshops around time management, competency identification, action planning and cultural change workshop facilitation - Individual Coaching for managers and team-leaders